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Which Credit Cards Offer Purchase Protection?

Which Credit Cards Offer Purchase Protection?

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This article was last updated Jan 09, 2020. Terms and conditions may have changed. For the most accurate information, please consult the issuer website.

When you buy an expensive item, such as a laptop, the last thing you want to worry about is if it gets stolen or damaged. The costs involved to repair or replace an item can rack up, especially if it isn’t covered by a warranty or insurance. However, select credit cards may provide coverage in these situations via purchase protection. This benefit comes at no additional cost to the cardholder, and can be a cost-efficient and helpful alternative to purchasing individual insurance for items.

If an item you bought gets stolen or damaged, purchase protection may provide repair, replacement or reimbursement up to the cost of the item if you purchased the item using your credit card. Just know, coverage is secondary to any existing insurance you have, such as homeowners insurance or warranties. The maximum coverage amounts and restrictions differ by card issuer, so you should familiarize yourself with the exact terms prior to filing a claim.

We’ll review the purchase protection terms provided by major issuers, list possible exclusions and explain how to file a claim.

In this post:

Purchase protection by issuer

Some credit card issuers have cut back on purchase protection benefits, and others, like Discover and Barclays, removed the benefit altogether. However, there are still a number of credit cards that offer the benefit. If this is a benefit you’re interested in, you should take a look at the cards listed below.

Keep in mind, though, that the protection differs by issuer and may change or be discontinued at any time. Therefore, it’s not recommended to choose a card solely based on the prospect of purchase protection.

Here are the purchase protection terms for major card issuers on eligible cards:

Issuer Maximum coverage per item Maximum coverage per calendar year per account Return window
American Express Up to $10,000 per covered purchase and up to $500 per covered natural disaster on eligible cards Up to $50,000 per eligible card Within 90 days of purchase
Bank of America  

Up to $10,000 per claim on eligible cards

Not specified Within 90 days of purchase
Capital One Up to $10,000 per claim on eligible cards $50,000 Within 90 days of purchase
Chase Up to $500

per claim or up to $10,000 per claim, depending on the card

$50,000 Within 120 days of purchase
Citi Up to

$10,000 per incident on eligible cards

$50,000 Within 90 days of purchase

Popular American Express cards offering purchase protection

American Express offers purchase protection for damaged, lost or stolen items up to $10,000 per covered purchase, up to $50,000 per eligible card per calendar year. You can also receive up to $500 in coverage for natural disasters per covered event. The return window is within 90 days of purchase. Terms apply to American Express credit card offers. See americanexpress.com for more information.

  • 60,000 Membership Rewards® points after you use your new Card to make $5,000 in purchases in your first 3 months.*

  • Up to $200 per calendar year in baggage fees & more at one qualifying airline*

  • No foreign transaction fees & exclusive airport lounge access*

Highlights
  • Earn 60,000 Membership Rewards® points after you use your new Card to make $5,000 in purchases in your first 3 months.
  • Enjoy Uber VIP status and free rides in the U.S. up to $15 each month, plus a bonus $20 in December. That can be up to $200 in annual Uber savings.
  • 5X Membership Rewards® points on flights booked directly with airlines or with American Express Travel.
  • 5X Membership Rewards points on prepaid hotels booked on amextravel.com.
  • Enjoy access to the Global Lounge Collection, the only credit card airport lounge access program that includes proprietary lounge locations around the world.
  • Receive complimentary benefits with an average total value of $550 with Fine Hotels & Resorts. Learn More.
  • $200 Airline Fee Credit, up to $200 per calendar year in baggage fees and more at one qualifying airline.
  • Get up to $100 in statement credits annually for purchases at Saks Fifth Avenue on your Platinum Card®. Enrollment required.
  • $550 annual fee.
  • Terms Apply.
  • See Rates & Fees

See additional details for The Platinum Card® from American Express

More Info

  • $250 statement credit after you spend $1,000 in purchases on your new Card within the first 3 months.*

  • NEW 6% Cash Back on select U.S. streaming subscriptions & 3% Cash Back on transit including taxis/rideshare, parking, tolls, trains, buses and more.

  • 1% back on other purchases*

Highlights
  • Earn a $250 statement credit after you spend $1,000 in purchases on your new Card within the first 3 months.
  • NEW 6% Cash Back on select U.S. streaming subscriptions.
  • NEW 3% Cash Back on transit including taxis/rideshare, parking, tolls, trains, buses and more.
  • 6% Cash Back at U.S. supermarkets on up to $6,000 per year in purchases (then 1%). 3% Cash Back at U.S. gas stations. 1% Cash Back on other purchases.
  • Over 3 million more places in the U.S. started accepting American Express® Cards in 2017 and 2018.
  • Low intro APR: 0% for 12 months on purchases and balance transfers, then a variable rate, currently 14.49% to 25.49%
  • $95 annual fee.
  • Terms Apply.
  • See Rates & Fees

See additional details for Blue Cash Preferred® Card from American Express

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Popular Bank of America cards offering purchase protection

Bank of America may replace or reimburse cardholders for stolen or damaged items purchased using their eligible card within 90 days of purchase. Purchase security covers items up to $10,000 per claim, up to $50,000 per cardholder.

  • 50,000 bonus points – a $500 value – after you make at least $3,000 in purchases in the first 90 days of account opening.

  • 2 points for every $1 spent on travel and dining purchases, 1.5 points per $1 spent on all other purchases

  • Get up to $200 in combined airline incidental and airport expedited screening statement credits

Highlights
  • Receive 50,000 bonus points - a $500 value - after you make at least $3,000 in purchases in the first 90 days of account opening
  • Earn unlimited 2 points for every $1 spent on travel and dining purchases and unlimited 1.5 points per $1 spent on all other purchases
  • If you're a Bank of America Preferred Rewards member, you can earn 25%-75% more points on every purchase
  • No limit to the points you can earn and your points don't expire
  • Redeem for cash back as a statement credit, deposit into eligible Bank of America® accounts, credit to eligible Merrill accounts, or gift cards or purchases at the Bank of America Travel Center
  • Get up to $200 in combined airline incidental and airport expedited screening statement credits + valuable travel insurance protections
  • No Foreign Transaction Fees
  • Low $95 annual fee

See additional details for Bank of America® Premium Rewards® Visa® credit card

More Info

  • 3% cash back on your choice of one of the following six categories: gas stations (default), office supply stores, travel, TV/telecom & wireless, computer services or business consulting services, 2% cash back on dining (for the first $50,000 in combined choice category/dining purchases each calendar year, 1% thereafter) and 1% cash back on all other purchases.

  • $300 statement credit when you make at least $3,000 in net purchases within 90 days of your account opening

  • Redeem rewards for cash back or apply them to your bank account

Highlights
  • Get a $300 statement credit when you make at least $3,000 in net purchases within 90 days of your account opening – with no annual fee and cash rewards don't expire.
  • Earn 3% cash back in the category of your choice, 2% cash back on dining and unlimited 1% cash back on all other purchases.
  • You'll get 3% and 2% cash back on the first $50,000 in combined choice category/dining purchases each calendar year, 1% thereafter.
  • 0% Introductory APR on purchases for your first 9 billing cycles.
  • Redeem your cash rewards as a statement credit, check, or have cash deposited into a Bank of America® checking or savings account.
  • Get 75% more cash back on every purchase when you’re a Preferred Rewards for Business Platinum Honors tier member. That means you will earn 5.25% on your selected choice category, 3.5% on dining and unlimited 1.75% cash back on all other purchases.

See additional details for Bank of America® Business Advantage Cash Rewards Mastercard® credit card

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  • 0% for 7 billing cycles

  • $0 annual fee & employee cards at no additional cost

  • 11.74% - 22.74% Variable APR

Highlights
  • Get a $300 statement credit when you make at least $3,000 in net purchases within 90 days of your account opening.
  • Save on interest with a competitive purchase APR.
  • No annual fee.
  • 0% Introductory APR on purchases for your first 7 billing cycles.
  • Employee cards at no additional cost to you and with credit limits you set.

See additional details for Bank of America® Platinum Plus® Mastercard® Business card

More Info

Popular Capital One cards offering purchase protection

Capital One provides purchase security, which replaces, repairs or reimburses you for eligible items of personal property up to $10,000 per claim. The protection covers stolen or damaged items for 90 days from the date of purchase.

  • 2% Cash Back for your business on every purchase, everywhere

  • Limited Time Offer: Earn up to $2,000 in cash bonuses. Earn a $500 cash bonus when you spend $5,000 in the first 3 months and earn $1,500 when you spend $50,000 in the first 6 months of your account opening

  • Redeem cash back for any amount at any time

Highlights
  • Limited Time Offer: Earn up to $2,000 in cash bonuses
  • Earn a $500 cash bonus when you spend $5,000 in the first 3 months and earn $1,500 when you spend $50,000 in the first 6 months of your account opening
  • Earn unlimited 2% cash back for your business on every purchase, everywhere, no limits or category restrictions
  • $0 annual fee for the first year; $95 after that
  • Free employee cards, which also earn unlimited 2% cash back on all purchases
  • $0 Fraud Liability if your card is lost or stolen
  • Rewards won't expire for the life of the account, and you can redeem your cash back for any amount
  • No foreign transaction fees

See additional details for Capital One® Spark® Cash for Business

More Info

  • Unlimited 1.5% cash back

  • One-time $200 cash bonus once you spend $3,000 on purchases within 3 months from account opening

  • Redeem cash back for any amount at any time

Highlights
  • Earn unlimited 1.5% cash back for your business on every purchase, everywhere, no limits or category restrictions
  • Earn a one-time $200 cash bonus once you spend $3,000 on purchases within the first 3 months from account opening
  • Save on interest with 0% intro APR on purchases for 9 months; 14.49% - 22.49% variable APR after that
  • No annual fee
  • Free employee cards, which also earn unlimited 1.5% cash back on all purchases
  • Rewards won't expire for the life of the account, and you can redeem your cash back for any amount
  • $0 Fraud Liability if your card is lost or stolen
  • No foreign transaction fees

See additional details for Capital One® Spark® Cash Select for Business

More Info

  • Unlimited 2x miles per dollar

  • Limited Time Offer: Earn up to 200,000 bonus miles worth up to $2,000 to spend on travel—flights, hotels and more. Earn 50,000 bonus miles when you spend $5,000 in the first 3 months and earn 150,000 bonus miles when you spend $50,000 in the first 6 months of your account opening.

  • Redeem miles with any airline and any hotel

Highlights
  • Limited Time Offer: Earn up to 200,000 bonus miles worth up to $2,000 to spend on travel—flights, hotels and more
  • Earn 50,000 bonus miles when you spend $5,000 in the first 3 months and earn 150,000 bonus miles when you spend $50,000 in the first 6 months of your account opening
  • Earn unlimited 2X miles per dollar on every purchase, everywhere, no limits or category restrictions, and miles won't expire for the life of the account
  • Earn 5X miles on hotel and rental car bookings through Capital One Travel? using a Spark Miles card
  • Transfer your miles to 10+ leading travel loyalty programs like JetBlue™, Air Canada, and Emirates™
  • Redeem your miles instantly for any travel-related purchases, from flights and hotels to ride-sharing services
  • Fly through security with one statement credit for either the $85 TSA Pre✓® application fee or the $100 Global Entry application fee
  • $0 intro annual fee for the first year; $95 after that

See additional details for Capital One® Spark® Miles for Business

More Info

Popular Chase cards offering purchase protection

Chase offers purchase protection for personal property that has been damaged or stolen, as well as involuntary and accidental parting with property for 120 days from the date of purchase. Eligible items are covered for up to $500 or $10,000 per claim (depending on the card) and $50,000 per account. For example, the Chase Freedom® and the Chase Sapphire Preferred® Card offer up to $500 per claim, but the Chase Sapphire Reserve® covers up to $10,000 per claim.

  • Earn a $150 Bonus after spending $500 on purchases in your first 3 months from account opening.

  • 0% Intro APR on purchases and balance transfers for 15 months

  • 16.49% - 25.24% Variable

Highlights
  • Earn a $150 Bonus after you spend $500 on purchases in your first 3 months from account opening
  • Earn 5% cash back on up to $1,500 in combined purchases in bonus categories each quarter you activate. Enjoy new 5% categories each quarter!
  • Unlimited 1% cash back on all other purchases - it's automatic
  • 0% Intro APR for 15 months from account opening on purchases and balance transfers, then a variable APR of 16.49 - 25.24%.
  • 3% intro balance transfer fee when you transfer a balance during the first 60 days your account is open, with a minimum of $5.
  • No annual fee
  • Cash Back rewards do not expire as long as your account is open and there is no minimum to redeem for cash back.
  • Free credit score, updated weekly with Credit Journey?

See additional details for Chase Freedom®

More Info

  • 60,000 bonus points

  • 2X points on travel and dining

  • 1:1 point transfer to leading airline and hotel loyalty programs

Highlights
  • Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 toward travel when you redeem through Chase Ultimate Rewards®
  • 2X points on travel and dining at restaurants worldwide & 1 point per dollar spent on all other purchases.
  • Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards. For example, 60,000 points are worth $750 toward travel
  • No delivery fees for a minimum of one year on qualifying food purchases with a DashPass subscription from DoorDash -over a $100 value. Activate with your Chase Sapphire card by December 31, 2021.
  • Earn 5X points on Lyft rides through March 2022. That’s 3X points in addition to the 2X points you already earn on travel.

See additional details for Chase Sapphire Preferred® Card

More Info

  • Earn 50,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening.

  • 3X points on travel immediately after earning your $300 travel credit. 3X points on dining at restaurants & 1 point per $1 spent on all other purchases.

  • One Year Complimentary Lyft Pink ($199 minimum value). Complimentary DashPass subscription from DoorDash after activating by 12/31/21.

Highlights
  • Earn 50,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 toward travel when you redeem through Chase Ultimate Rewards®
  • $300 Annual Travel Credit as reimbursement for travel purchases charged to your card each account anniversary year
  • 3X points on travel immediately after earning your $300 travel credit. 3X points on dining at restaurants & 1 point per $1 spent on all other purchases. $0 foreign transaction fees.
  • Get 50% more value when you redeem your points for travel through Chase Ultimate Rewards. For example, 50,000 points are worth $750 toward travel
  • 1:1 point transfer to leading airline and hotel loyalty programs
  • Access to 1,000+ airport lounges worldwide after an easy, one-time enrollment in Priority Pass™ Select
  • Up to $100 application fee credit for Global Entry or TSA Pre✓®
  • One Year Complimentary Lyft Pink ($199 minimum value). Complimentary DashPass subscription from DoorDash after activating by 12/31/21.

See additional details for Chase Sapphire Reserve®

More Info

Popular Citibank cards offering purchase protection

If you purchase an item — using your eligible Citibank card and/or ThankYou® points — that is damaged or stolen within 90 days of purchase, Citibank may reimburse you for the item up to $10,000 per claim and up to $50,000 per year per Citibank card account.

  • Earn 3X Points on Travel, Including Gas Stations, Earn 2X Points on Dining Out & Entertainment, Earn 1X Points on All Other Purchases

  • Earn 60,000 bonus ThankYou® Points after you spend $4,000 in purchases within the first 3 months of account opening

  • No Foreign Transaction Fees*

Highlights
  • Earn 60,000 bonus ThankYou® Points after you spend $4,000 in purchases within the first 3 months of account opening
  • Earn 3 points per $1 spent on travel including gas stations
  • Earn 2 points per $1 spent at restaurants and on entertainment
  • Earn 1 point per $1 spent on all other purchases
  • 60,000 Points are redeemable for $750 in airfare on any airline, anytime with no blackout dates when booked through the ThankYou® Travel Center, or $600 in gift cards when redeemed at thankyou.com
  • No expiration and no limit to the amount of points you can earn with this card
  • Points Transfer allows you to transfer points to participating airline loyalty programs
  • No Foreign Transaction Fees on purchases

See additional details for Citi Premier℠ Card

More Info

  • 0% for 12 months on Purchases

  • 0% for 21 months on Balance Transfers

  • 16.24% - 26.24% (Variable)

Highlights
  • No Late Fees, No Penalty Rate, and No Annual Fee... Ever
  • 0% Intro APR on balance transfers for 21 months from date of first transfer. All transfers must be completed in first 4 months. After that, the variable APR will be 16.24% - 26.24%, based on your creditworthiness.
  • 0% Intro APR on purchases for 12 months from date of account opening. After that, the variable APR will be 16.24% - 26.24%, based on your creditworthiness.
  • If you transfer a balance with this offer, after your 0% Intro purchase APR expires, both new purchases and unpaid purchase balances will automatically accrue interest until all balances, including your transferred balances, are paid in full
  • The standard variable APR for Citi Flex Plan is 16.24% - 26.24%, based on your creditworthiness. Citi Flex Plan offers are made available at Citi's discretion.
  • Stay protected with Citi® Quick Lock and $0 liability on unauthorized charges

See additional details for Citi Simplicity® Card - No Late Fees Ever

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What are the exclusions?

In addition to setting maximum coverage amounts and return windows, shipping and handling costs are typically excluded from reimbursement. Also, purchase protection doesn’t cover everything you buy with your card. However, many items that are excluded aren’t things you’d typically return, such as animals and living plants.

Here are the common items that don’t qualify for purchase protection:

  • Motorized vehicles (cars, boats, motorcycles) and their attached parts (including tires)
  • Collectible, one-of-a-kind, custom-built, and limited edition items (antiques, coins, furs, art, sports memorabilia, stamps)
  • Computer software
  • Cash (including rare or precious coins), gift cards, checks, promissory notes or any other financial document that represents money
  • Items that can spoil or are consumable and need to be replaced after they have been used for a period of time (food, fuel, batteries, medications, beauty products or personal-care products)
  • Animals
  • Living plants
  • Permanent household fixtures
  • Items rented, leased or borrowed
  • Business fixtures (air conditioners, refrigerators, heaters)
  • Hospital, medical and dental equipment and devices

In addition to excluded items, certain types of damage are often excluded:

  • Normal wear and tear
  • Fraud, abuse or illegal activity
  • Item not reasonably secured
  • Theft of (or from) baggage not carried by an eligible beneficiary
  • Damage to an item purchased for play, such as sports equipment, drones, etc.
  • Product defect

How to file a claim

Purchase protection claims can be filed one of several ways: by calling your card issuer, submitting a claim form online or mailing in a claim form. When you file a claim, you’ll typically need your purchase receipt, proof of theft or damage, the damaged item (if applicable) and any additional documents your card issuer may request. If an item has been stolen, you will generally be required to file a police report within 48 hours of the incident.

Here’s how to get the process going with the major card issuers:

  • American Express: Call 1-800-322-1277 or 1-303-273-6498 collect if international. You can also visit AmericanExpress.com/onlineclaim. Notice of claim should be given within 30 days of the loss, and proof of loss (such as a receipt) must be provided within 60 days. Note, a claim for benefits will be paid within 30 days of receiving the proof of loss.
  • Bank of America: Call 1-800-Mastercard for Mastercard credit cards and 1-800-553-4820 for Visa cards.
  • Capital One: Call 1-800-VISA-911 or 1-303-967-1096 within 60 days of the theft or damage.
  • Chase: Call 1-888-320-9656 or visit eclaimsline.com to notify the Benefit Administrator within 90 days of the loss, damage or theft.
  • Citibank: Call 1-866-918-4670 or visit cardbenefits.citi.com. You must return all requested documents within 180 days of the date of the incident.

Can I keep the item after I file a claim?

Most likely not. If your item was damaged, the card issuer may require you to mail the eligible item to a warehouse to be inspected. In some cases, you may be reimbursed for those shipping costs.

The bottom line

Ultimately, the purchase protection benefit provides an added layer of insurance for the items you purchase using your credit card, making it a very valuable benefit if your items are ever damaged or stolen. To see if your credit card offers this benefit, be sure to check your card member agreement or benefit guide, or call the number on the back of your card.

Read our guides on price protection, return protection and extended warranty protection.


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