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United Mileage Plus Club Card – Frequently asked questions

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This article was last updated Jun 28, 2015, but some terms and conditions may have changed or are no longer available. For the most accurate and up to date information please consult the terms and conditions found on the issuer website.

 

Here are answers to some of the most frequently asked questions we get regarding the United MileagePlus® Club Card* from Chase.

How quickly can I get access to the United Clubs and lounges? After credit card approval, Chase will link your MileagePlus number to United’s records of United Club members.

This process can take up to five days but is often faster.

At that point, you can enter any United owned lounge simply by telling them your MileagePlus® number or scanning your boarding pass.

A few weeks later, a formal United Club membership card will arrive in the mail — this is separate from your credit card. You will need this card to access lounges not owned by United, such as partner lounges internationally.

Do I have to be traveling on United to have access to the clubs? No, you can be traveling on any airline and enjoy access to the United Clubs as a benefit of your full membership. However, if you want to access the partner Star Alliance business class lounges you will need to have a same day ticket for a Star Alliance member airline flight.

Can I bring a guest with me into the club? Yes, at the United owned clubs you can bring 2 guests, or your spouse and your children under age 21. For partner lounges, you are allowed to bring one guest.

Does this card have an EMV ‘smart’ chip for foreign transactions? Not yet ….but Chase and United hope to roll this feature out soon. Once it is you will be able to ask for a replacement card free of charge.

How many miles will I earn? You will earn 1.5 United MileagePlus® miles per dollar you spend on the card, as well as 2 miles per dollar on United purchases.

I currently have The United MileagePlus Presidential PlusSM Card* and want to switch to the United MileagePlus® Club Card. Will I need to go through a new application? No, you won’t as the fee structure is the same. You can request to be switched to the United Mileage Plus Club Card earning and benefit structure over the phone. They will issue a new card that has the same account number, but has a different 3 digit code on the back. But you will lose out on the opportunity to earn any introductory offer that’s available if you choose to apply for a separate, new account.

I currently have a United℠ Explorer Card and want to upgrade. Will I need a new application? If you have had the card for over a year, you can switch without changing accounts. However due to the federal CARD Act you cannot do so if you have had it for less than a year. In that case, you must apply for a new, separate account, though you will qualify for any introductory offer. You can find the latest one here.

Can I earn elite / Premier qualifying miles with this card? No, unfortunately there are no longer United credit cards that earn status qualifying miles available to new applicants. Current holders of The United MileagePlus Presidential PlusSM Card can continue to earn elite qualifying miles via their credit card spending.

I have The United MileagePlus Presidential PlusSM Card. Will that card automatically switch to the United MileagePlus® Club Card? No, your benefits will remain the same as The United MileagePlus Presidential PlusSM Card. That includes the ability to earn elite / Premier qualifying miles. You can ask to switch to the United MileagePlus® Club Card benefit, but would lose the elite qualifying mile feature.

If I choose to switch from The United MileagePlus Presidential PlusSM Card, what will happen to my account number? Your account number will remain the same, just the expiration date and CVV (3 digit number on the back of the card) may change.

If my international flight already allows a first bag free, does that mean I can check three bags free (using the two free bags of the Club Card)? No, you get the very first two checked bags free as a benefit of the card. In markets where the first bag is already free, you’ll get the second bag free, but not a third free.

Do I get two free bags on codeshare flights like Air Canada or Lufthansa? No, you get the free checked bag benefit only when the first flight you check in for is operated by United Airlines. United flight numbers operated by other carriers like Air Canada or Lufthansa are not eligible for the free checked bag benefit — the host airline’s rules will apply.

Can my spouse access the club using a secondary credit card account? No, if you offer your spouse a secondary credit card that will not include United Club access. Your spouse will have to open a primary account and pay the full annual fee to get club access when traveling without you.

Is there a discount for Premier level members of MileagePlus®? If you are a 1K Premier level member, you get a $60 credit toward the annual fee of any Chase United branded credit card.

What check-in lane can I use? You can use the ‘Premier Access’ check-in lane designated for Silver Premier members.

When do I board with priority boarding? You will board in Zone 2 of 5, which is along with United’s Gold Premier elite frequent flyers, but behind its most frequent 1K and Platinum frequent flyers.

Will I have free access to Economy Plus seating? No, unless you are a Premier level flyer with United you will have to pay for Economy Plus seat upgrades separately.

How do I signup for the Hertz President’s Circle benefit? Logon to Hertz.com to enroll in Hertz President’s Circle.

Will I get a waiver of change fees? No, the card does not offer a waiver of change fees on tickets – regular or award. It does however let you avoid the ‘close in’ booking fee. That’s a $75 fee charged if you buy an award ticket less than 21 days prior to departure.

 

The information related to the United MileagePlus® Club Card and The United MileagePlus Presidential PlusSM Card has been collected by CompareCards and has not been reviewed or provided by the issuer of this card.


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