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Best Credit Cards with Premium Concierge Services for October 2020

Best Credit Cards with Premium Concierge Services for October 2020

*Editorial Note: The content of this article is based on the author’s opinions and recommendations alone. It may not have been reviewed, approved or otherwise endorsed by the credit card issuer. This site may be compensated through a credit card issuer partnership.

This article was last updated Oct 23, 2020. Terms and conditions may have changed. For the most accurate information, please consult the issuer website.

If you travel on a regular basis, a credit card that offers complimentary concierge services to help arrange your trips can save you a lot of headaches. In addition to planning travel, credit card concierge services can also assist in making dining reservations, shopping for gifts, sending flowers and much more.

Just know, credit cards that offer concierge services are typically premium-level cards with hefty annual fees. However, if you take advantage of the card’s elite benefits, you can easily justify paying the higher annual fee.

We explain what you need to know about credit card concierge services, including which credit cards offer them and what services are provided.

What is a concierge service?

A concierge essentially acts as a personal assistant to help you make travel arrangements, book restaurant reservations, purchase tickets to entertainment events and more. There are a variety of concierge services available, including:

  • Travel concierge services can help you plan itineraries, select accommodations and book other arrangements for business and leisure travel.
  • A hotel concierge can arrange transportation, make dining reservations, suggest itineraries and more during your stay at the hotel.
  • A medical concierge can assist you if there’s a medical crisis, including managing hospital admissions, doctor appointments, filing insurance claims and final bills.
  • Lifestyle concierge services can help you with everyday responsibilities, such as running errands, managing your household and more.
  • A shopping concierge, also known as a personal shopper, can offer assistance with your shopping needs, including sourcing difficult-to-find items, finding bargains, optimizing your wardrobe and more.

Some credit card issuers offer free, 24/7 concierge services as a benefit of your credit card.  While issuers do not charge cardholders to use their concierge services, be aware that you will be responsible for any purchases, fees or shipping charges authorized by you to be charged to your account.

Also, hard-to-get tickets and reservations are not guaranteed, and the concierge service is not responsible for notifying a restaurant of any food allergies when suggesting or making reservations at restaurants.

Unusual Requests Made To Credit Card Concierges

Which credit card issuers offer concierge services?

Several issuers offer premium concierge services for their luxury credit cards, including:

American Express concierge services

American Express provides premium card members with complimentary concierge services 24 hours a day, seven days a week, to assist cardholders with purchasing gifts, making dinner reservations, arranging pet care, planning travel, getting tickets to concerts and sporting events and much more.

To access the concierge service, call the number on the back of your card and say “Concierge” when prompted.

The Platinum Card® from American Express and The Business Platinum Card® from American Express cardholders can also send concierge requests to [email protected] from the email associated with your American Express account.

Along with concierge service, The Platinum Card® from American Express and the American Express® Gold Card offer a wide range of valuable benefits.

The Platinum Card® from American Express offers:

  • A $200 airline fee credit
  • Access to the Global Lounge Collection
  • A Global Entry or TSA Precheck application fee credit
  • Special perks through the Fine Hotels & Resorts program
  • Marriott Bonvoy Gold Elite Status
  • Hilton Honors Gold status
  • Car rental privileges
  • Premium Global Assist hotline and more.
  • Terms apply

The American Express® Gold Card offers:

  • A $120 dining credit
  • A $100 hotel credit
  • Personalized travel service
  • Global Assist hotline
  • Baggage insurance plan
  • Access to presale tickets through American Express Experiences, American Express preferred seating and more.
  • Terms apply

These benefits come with sizable annual fees of $550 for The Platinum Card® from American Express, $595 for The Business Platinum Card® from American Express and $250 for the American Express® Gold Card.

To see rates & fees for The Platinum Card® from American Express please click here.

To see rates & fees for The Business Platinum Card® from American Express please click here.

To see rates & fees for American Express® Gold Card please click here.

American Express® Gold Card

Apply Now

on American Express's secure site

Terms Apply

Rates & Fees

  • 35,000 Membership Rewards® Points after you spend $4,000 on eligible purchases with your new Card within the first 3 months.*

  • Earn 4X Membership Rewards® Points on Restaurants worldwide, including takeout and delivery, and 4X Membership Rewards® points at U.S. supermarkets (on up to $25,000 per year in purchases, then 1X). Earn 3X Membership Rewards® points on flights booked directly with airlines or on amextravel.com.

  • Up to $100 per year for incidentals*

Highlights
  • Earn 35,000 Membership Rewards® points after you spend $4,000 on eligible purchases with your new Card within the first 3 months.
  • Earn 4X Membership Rewards® Points on Restaurants worldwide, including takeout and delivery.
  • Earn 4X Membership Rewards® points at U.S. supermarkets (on up to $25,000 per calendar year in purchases, then 1X).
  • Earn 3X Membership Rewards® points on flights booked directly with airlines or on amextravel.com.
  • $120 Dining Credit: Earn up to a total of $10 in statement credits monthly when you pay with the Gold Card at Grubhub, Seamless, The Cheesecake Factory, Ruth's Chris Steak House, Boxed, and participating Shake Shack locations. This can be an annual savings of up to $120. Enrollment required.
  • $100 Airline Fee Credit: up to $100 in statement credits per calendar year for incidental fees at one selected qualifying airline.
  • No Foreign Transaction Fees.
  • Annual Fee is $250.
  • Terms Apply.
  • See Rates & Fees

See additional details for American Express® Gold Card

More Info

  • Earn up to 75,000 Membership Rewards® points*

  • Complimentary access to over 1000+ airport lounges*

  • Get 50% more Membership Rewards® points. That's 1.5 points per dollar, on each eligible purchase of $5,000 or more*

Highlights
  • Earn 75,000 Membership Rewards® points after you spend $15,000 on qualifying purchases within your first 3 months of Card Membership.
  • Get 5X Membership Rewards® points on flights and prepaid hotels on amextravel.com.
  • Get 50% more Membership Rewards® points. That's an extra half point per dollar, on each eligible purchase of $5,000 or more. You can get up to 1 million additional points per year.
  • Enroll to get up to $200 in statement credits annually by getting up to $100 semi-annually for U.S. purchases with Dell. Terms apply.
  • 35% Airline Bonus: Use Membership Rewards® Pay with Points for all or part of a flight with your selected qualifying airline, and you can get 35% of the points back, up to 500,000 bonus points per calendar year when you book on amextravel.com.
  • Terms Apply
  • See Rates & Fees

See additional details for The Business Platinum Card® from American Express

More Info

The Platinum Card® from American Express

Apply Now

on American Express's secure site

Terms Apply

Rates & Fees

  • 60,000 Membership Rewards® points after you use your new Card to make $5,000 in purchases in your first 3 months.*

  • Up to $200 per calendar year in baggage fees & more at one qualifying airline*

  • No foreign transaction fees & exclusive airport lounge access*

Highlights
  • Earn 60,000 Membership Rewards® Points after you use your new Card to make $5,000 in purchases in your first 3 months.
  • Enjoy VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Uber Cash and Uber VIP status available to Basic Card Member only.
  • Earn 5X Membership Rewards® Points for flights booked directly with airlines or with American Express Travel. Starting January 1, 2021, earn 5X points on up to $500,000 on these purchases per calendar year.
  • 5X Membership Rewards® Points on prepaid hotels booked on amextravel.com.
  • Enjoy access to the Global Lounge Collection, the only credit card airport lounge access program that includes proprietary lounge locations around the world.
  • $200 Airline Fee Credit, up to $200 in statement credits per calendar year in baggage fees and more when you select one qualifying airline.
  • Get up to $100 in statement credits annually for purchases at Saks Fifth Avenue on your Platinum Card®. That’s up to $50 in statement credits semi-annually. Enrollment required.
  • $550 annual fee.
  • Terms Apply.
  • See Rates & Fees

See additional details for The Platinum Card® from American Express

More Info

Citi concierge

Citi® Concierge provides experts to assist with travel, shopping, dining, entertainment and everyday needs 24 hours a day, seven days a week. If you have an eligible Citi credit card, you can access the concierge service by calling 800-508-8930 or emailing [email protected].

The following Citi credit cards offer concierge service:

  • Earn 50,000 American Airlines AAdvantage® bonus miles after $2,500 in purchases within the first 3 months of account opening

  • First checked bag free on domestic itineraries & preferred boarding

  • Earn 2 AAdvantage® miles for every $1 spent at gas stations, restaurants, and on eligible American Airlines purchases

Highlights
  • Earn 50,000 American Airlines AAdvantage® bonus miles after $2,500 in purchases within the first 3 months of account opening
  • Earn 2 AAdvantage® miles for every $1 spent at gas stations and restaurants
  • Earn 2 AAdvantage® miles for every $1 spent on eligible American Airlines purchases
  • Earn a $125 American Airlines Flight Discount after you spend $20,000 or more in purchases during your card membership year and renew your card
  • No Foreign Transaction Fees
  • First checked bag is free on domestic American Airlines itineraries for you and up to four companions traveling with you on the same reservation
  • Enjoy preferred boarding on American Airlines flights
  • The standard variable APR for Citi Flex Plan is 15.99% - 24.99%, based on your creditworthiness. Citi Flex Plan offers are made available at Citi's discretion.

See additional details for Citi® / AAdvantage® Platinum Select® World Elite™ Mastercard®

More Info

  • Earn 50,000 American Airlines AAdvantage® bonus miles after spending $5,000 in purchases within the first 3 months of account opening

  • Earn 2 AAdvantage® miles for every $1 spent on eligible American Airlines purchases & 1 AAdvantage® mile for every $1 spent on other purchases

  • No Foreign Transaction Fees on purchases

Highlights
  • Earn 50,000 American Airlines AAdvantage® bonus miles after spending $5,000 in purchases within the first 3 months of account opening
  • Admirals Club® membership for you and access for up to two guests or immediate family members traveling with you
  • Earn 10,000 AAdvantage® Elite Qualifying Miles (EQMs) after you spend $40,000 in purchases within the year
  • No Foreign Transaction Fees on purchases
  • Earn 2 AAdvantage® miles for every $1 spent on eligible American Airlines purchases and 1 AAdvantage® mile for every $1 spent on other purchases
  • First checked bag is free on domestic American Airlines itineraries for you and up to 8 companions traveling with you on the same reservation
  • The standard variable APR for Citi Flex Plan is 15.99% - 24.99%, based on your creditworthiness. Citi Flex Plan offers are made available at Citi's discretion.

See additional details for Citi® / AAdvantage® Executive World Elite™ Mastercard®

More Info

Visa Signature concierge

With Visa Signature concierge, cardholders receive assistance with travel planning, dining reservations, entertainment tickets and personal assistance. Just know, hard-to-get reservations and tickets are subject to availability.

Visa Signature cardholders can access the concierge service around the clock by calling 800-953-7392 in the U.S., or by calling 630-350-4551 collect outside of the U.S.

While standard requests are typically completed within 24 to 48 hours, special research or complex travel requests may require more time, which will be communicated to the cardholder via phone or email.

Note, the following requests are not handled by the concierge service: credit card account and billing inquiries, card activations, insurance benefit related calls, lost or stolen card reporting, emergency assistance and rewards inquiries.

Visa Signature credit cards include:

  • 80,000 bonus points

  • 2X points on travel and dining at restaurants, eligible delivery services, takeout and dining out & 1 point per dollar spent on all other purchases worldwide.

  • Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards. For example, 80,000 points are worth $1,000 toward travel.

Highlights
  • Earn 80,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,000 toward travel when you redeem through Chase Ultimate Rewards®.
  • 2X points on travel and dining at restaurants worldwide, eligible delivery services, takeout and dining out & 1 point per dollar spent on all other purchases.
  • Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards. For example, 80,000 points are worth $1,000 toward travel.
  • Get unlimited deliveries with a $0 delivery fee and reduced service fees on orders over $12 for a minimum of one year on qualifying food purchases with DashPass, DoorDash's subscription service. Activate by 12/31/21.
  • Earn 5X points on Lyft rides through March 2022. That’s 3X points in addition to the 2X points you already earn on travel.

See additional details for Chase Sapphire Preferred® Card

More Info

  • 0% Intro APR on Purchases for 12 months, then 13.24% - 19.24% Variable

  • Earn $500 bonus cash back

  • Earn 5% cash back in select business categories

Highlights
  • Earn $500 bonus cash back after you spend $3,000 on purchases in the first 3 months from account opening
  • Earn 5% cash back on the first $25,000 spent in combined purchases at office supply stores and on internet, cable and phone services each account anniversary year
  • Earn 2% cash back on the first $25,000 spent in combined purchases at gas stations and restaurants each account anniversary year
  • Earn 1% cash back on all other card purchases with no limit to the amount you can earn
  • 0% introductory APR for 12 months on purchases
  • Employee cards at no additional cost

See additional details for Ink Business Cash℠ Credit Card

More Info

Along with concierge service, Visa Signature cardholders may have access the following benefits:

  • Rental car discounts
  • Special guest status at Visa Signature luxury hotel properties
  • Lost luggage reimbursement
  • Global Entry statement credit
  • Trip delay reimbursement
  • Trip cancellation and trip interruption reimbursement
  • Rebates for airline incidental fees
  • Travel accident insurance
  • Lounge access
  • Baggage delay reimbursement
  • Roadside assistance and more.

Just know, the issuer ultimately determines which Visa Signature benefits are passed down to each credit card. For example, while the Chase Sapphire Preferred® Card card comes with trip cancellation and trip interruption reimbursement, baggage delay insurance and more, it does not offer a Global Entry application fee credit.

Visa Signature Card Benefits

Visa Infinite concierge

Similar to Visa Signature concierge, Visa Infinite concierge can assist cardholders with requests such as dinner reservations, tickets to Broadway and music and sporting events.

To contact Visa Infinite Concierge, call 877-660-0905 in the U.S., or call collect at 312-800-4290 if traveling abroad.

Visa Infinite credit cards include:

  • Earn 50,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening.

  • 3X points on travel immediately after earning your $300 travel credit. 3X points on dining at restaurants & 1 point per $1 spent on all other purchases.

  • One Year Complimentary Lyft Pink ($199 minimum value). Complimentary DashPass subscription from DoorDash after activating by 12/31/21.

Highlights
  • Earn 50,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 toward travel when you redeem through Chase Ultimate Rewards®
  • $300 Annual Travel Credit as reimbursement for travel purchases charged to your card each account anniversary year
  • 3X points on travel immediately after earning your $300 travel credit. 3X points on dining at restaurants & 1 point per $1 spent on all other purchases. $0 foreign transaction fees.
  • Get 50% more value when you redeem your points for travel through Chase Ultimate Rewards. For example, 50,000 points are worth $750 toward travel
  • 1:1 point transfer to leading airline and hotel loyalty programs
  • Access to 1,000+ airport lounges worldwide after an easy, one-time enrollment in Priority Pass™ Select
  • Up to $100 application fee credit for Global Entry or TSA Pre✓®
  • One Year Complimentary Lyft Pink ($199 minimum value). Complimentary DashPass subscription from DoorDash after activating by 12/31/21.

See additional details for Chase Sapphire Reserve®

More Info

Visa Infinite benefits also include:

  • Special offers through the Visa Infinite Luxury Hotel Collection
  • Global Entry statement credit
  • Visa Infinite car rental privileges
  • Priority Pass lounge access
  • Airline incidentals statement credit
  • Auto rental collision damage waiver
  • Extended warranty protection
  • Roadside Dispatch®
  • Purchase security
  • Travel and emergency assistance services
  • Return protection
  • Lost luggage reimbursement
  • Trip delay reimbursement, trip cancellation and trip interruption reimbursement and emergency cash disbursement.

World Elite concierge

World Elite Mastercards offer a complimentary 24/7 concierge service, which acts as a personal assistant to help you plan vacations, book dinner reservations and find last-minute gifts, for example.

To contact the concierge, call the number on the back of your World Elite Mastercard, or log in here.

Cardholders also have access to Mastercard Airport Concierge™, which can arrange for a personal, dedicated agent to escort you through the airport for departure, arrival or any connecting flights 24 hours a day at more than 700 destinations worldwide.

Additionally, cardholders can utilize a professional travel advisor to help plan trips by calling 855-802-1387 or visiting Mastercard® Travel & Lifestyle Services.

The following card offers World Elite concierge:

  • HSBC Premier World Elite Mastercard® credit card

Additional World Elite benefits include:

  • A lowest hotel rate guarantee
  • Complimentary room upgrades and other hotel perks with the Mastercard luxury hotel and resorts portfolio
  • Access to experiences through Priceless Cities
  • Complimentary ShopRunner membership
  • Lyft discounts and Boxed rewards
  • Identity theft protection, cell phone protection, global emergency services and more

Note, while the Citi Premier® Card, Citi® / AAdvantage® Platinum Select® World Elite™ Mastercard®, Citi® / AAdvantage® Executive World Elite™ Mastercard® and Citi Prestige® Credit Card are all World Elite Mastercards, they do not offer access to World Elite concierge services. Instead, the cards provide Citi Concierge services.

Is a credit card with premium concierge service right for you?

Credit cards that offer premium concierge services also typically come with a variety of valuable travel and shopping benefits, including hotel credits, airline fee credits, extended warranties and more. If you plan to take advantage of these benefits, they can help offset the pricey annual fees that also come with these cards.

Credit Cards That Offer Entertainment Perks


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