As you can imagine, I hold a lot of different prime credit cards from different card issuers – 90% of them with a rewards program. In the past 12 months, I have had great success with Capital One customer service. From what I can tell, the majority of their operations are US based, so you are talking with someone without an accent and able to speak with a true supervisor that can make a meaningful change to your account if that becomes necessary.

There were a couple times that I went over my limit and wasn’t charged a penalty fee nor did my promotional interest rate change to something ridiculous like +20%. I have redeemed for rewards twice this year and their online rewards site makes it easy to do without every contacting them by phone. All relevant travel purchases are displayed in your online account.
Insiders tell me that Capital One is hungry to obtain market share during this current recession and financial crisis that we are going through. This makes perfect sense and well suited for Capital One, since the majority of their profits and growth come from their credit card group. You will also notice that their TV advertising hasn’t really declined in the past months, while the competition has dropped off the screen dramatically.
Okay, now to the caveat portion of this post. I recently wanted to apply 60,000 points toward a travel purchase of $973. It was my understanding that 60,000 points = $600 credit, however when I tried to have this amount applied, I was instructed differently. In order to receive this amount, your actual travel charge must be the amount of the point redemption threshold. This means that in order to get the $600 credit, my travel charge needed to be $600. You have the option of dividing your points amount by 200 and taking the dollar amount as a credit, but you leave a lot of money on the table. I’ve since contacted the resort that I stayed in to have them charge two credit cards versus one, but it was a bit of a hassle.
Below is a copy of the email that I had sent to get this taken care of:

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Dear Betty:
Thank you for taking my call and offering to help take care of this for me - I REALLY APPRECIATE IT.
We checked out of ___ on November 29th. I believe the total charge on CC# 4653 (exp:__, security __) was around $973.
I currently have 60,000 points on my Capital One card which I wanted to redeem for this trip. Unfortunately, the transaction amount needs to match the point amount in order for them to apply a $600 credit to my account. Therefore, I was hoping that you could charge the 4653 card for $600 and put the remaining balance on Amex 2000 (exp: ___, security: ___). The charge for $973 would then be voided.
We really enjoyed our stay and the staff is truly excellent.
Please feel free to give me a call at ___ or ____ if you have any questions.
Best,
Chris
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The other caveat is that large sum payments can take up to 10 days to clear your account. I try to pay off the balance on my card each month and then start recharging, but sometimes the recent payment hasn’t been posted as quickly compared to other issuers. This may have been related to the fact that I’m a new customer, however, it would be more helpful if payments were posted more in real time.
Other than the items listed above, I have found Capital One to truly be a No Hassle issuer. Capital One’s culture via their products / representatives truly seems to be focused on retaining your business.

While the idea of "credit" first emerged over 3000 years ago, the modern credit card first appeared in the 1930s in the form of the Charga-Plate. Charga-Plates were metal plates issued by a party that could only be used for purchases from such merchant. The rise of using the same card for purchases from multiple different merchants was invented in 1950 by the founders of Diners Club, Frank X. McNamara and Ralph Schneider. The general purpose Diners Club card dominated the credit card market for 8 years until American Express introduced its credit cards in 1958 and proceeded to create a worldwide credit card network.
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